August 18, 2008
Constantly speaking to vendors about their product offerings gives me a
good overview about what could be, basically what the ideal situations
are concerning how organizations can use technology to enhance their
overall customer experience. Consequently, I live in a dream world - on
the one hand knowing what technology exists and how it should/could be
implemented (i.e. the use of an MDM or CDI hub to create one view of
the customer), and on the other hand dealing with large organizations
on a daily basis that have no clue that they are missing the boat (my
bank for one!).
Link to full blog entry.